Using the VetGuardian Software

In this video, we’ll go over the rest of the Cloud App's main features in detail. Join us as we take a tour of the app, exploring how to edit patients, configure alarms, set up notifications, and more.

The Steps:


Navigating to the Vet Guardian Cloud App

  • Login to your account, or sign up if you don’t have one.


Adding and Editing Patients

  • Click the plus button to add a new patient to the system.
  • If the patient is already in the system, enter their patient ID into the search box. The app will suggest previous patients as you type.

  • To edit a patient, type and select the patient you wish to edit in the ‘Select Patient’ box. Then click the pencil edit button. Click Save to close the pop-up window.

  • Remember, if you change a patient’s Alarm values, they will not revert on their own, but you can easily reset a patient's Alarm values by reselecting the species in the Edit Patient window.


Species and Checking Alarm Ranges

  • Different species have different warning and alarm ranges.

  • If your clinic handles exotic species, click the Species Tab and add these species with their respective alarm parameters. These species will then appear in the drop-down menu when adding and editing patients.

Vital sign readings fall into four categories:

  • Paused: The patient's body is not being detected or there's too much motion.

  • Good (Normal): Vital signs are within the normal range. Medical attention might not be needed. Readings are above the Low Warning and below the High Warning values.

  • Warning: Vital signs are outside the normal range, and there is some need for medical attention. Readings are between the Low Alarm and High Alarm values, but outside of the High Warning and Low Warning values. (Note: An orange circle notification appears for warnings.)

  • Alarm: Vital signs are far outside the normal range, and there is an urgent need for medical attention. Readings are below the Low Warning or above the High Warning.


Enabling Audible Alarms

  • To enable audible alarms on the smart device that you are using to access the cloud app, navigate to Admin Settings and check the ‘Enable Alarms’ box.

  • When readings reach the Warning level, a notification with an orange circle appears to the left of the live session screen. Warning alerts will play a sound for 6 seconds and not repeat until leaving and returning to the Warning state again.

  • When readings are in an Alarm status, a red 'Acknowledge’ button will appear on the left of the live session screen. An alarm will sound and display until the ‘Acknowledge’ button is clicked.


Enabling Push Notification Alerts

  • To enable push notifications to be sent to staff by email or text message, go to the ‘Alert Configuration’ tab, and click the toggles to enable email and/or SMS notifications for Alerts and Warnings.

  • Staff and their phone numbers can be added on the Account tab.

  • To begin receiving push notifications, the Bell icon switch must be turned on each time you start a session.


Accessing Session History and Reports

  • Go to the 'History' tab to view information from previous sessions.

  • Click the down arrow next to a run to access summaries, logs, and video files for the given session.

  • Click ‘Rerun’ if you’d like to start a new session with the same patient and parameters.


Configuring Vet Settings

  • The clinic’s information and logo are automatically added to the summaries if filled in on the ‘Vet Settings’ tab.

  • The default unit of measure for weight, temperature, and distance, as well as the Default Attending Doctor and Vet Tech, can also be set in ‘Vet Settings.’


Positioning the Device and Patient

  • Remember to correctly position the patient within the camera frame for the most accurate vital sign readings.

  • Using the thermal video, and toggles, is the best way to point and position the device.

  • Use the Min/Max Temperature Indicators to make sure the animal’s eye is being detected as the hottest surface. One of the white indicator dots should be positioned over the animal’s eye.

  • Use the Distance Sensor FOV to help guide the radar and thermal. The shaded black box should be positioned below or at the bottom of the animal. The device must be more than one foot away from where the shaded black box is placed on the patient.

  • Use the RGB Overlay to ensure the patient’s body is in frame.


Updating Your Device

  • Your clinic will receive an email when a new update is available. New updates are typically released every couple of months.

  • To update your device, go to the ‘Devices’ tab, click the arrow by your device. Click ‘Configure,’ then ‘Update.’

  • The device must be plugged in, or else the Update button will appear grayed out.

  • DO NOT turn off the device during an update. The unit will automatically reboot after an update is complete and then reconnect to the VetGuardian cloud.

  • Refresh your browser after you update.


Restarting Your Device

  • To restart your device, go to the ‘Devices’ tab, click the arrow by your device. Click ‘Configure,’ then ‘Reboot.’

  • Holding the Minus (-) button on the side of the device for 2 to 5 seconds will also restart the device. Do not hold it for longer than 10 seconds, as this will cause a Factory Reset, and the device will need to be onboarded again.

We hope you have all the information you need to make VetGuardian a valuable asset in your clinic. If you need additional support, please don't hesitate to reach out!